Shipping Policy
Free shipping on orders over $100
We offer free shipping on orders over $100. Orders under $100 ship at a flat rate of $10.00.
At Vena Skincare, we’re committed to packing and shipping every order with care. Our team processes orders as quickly as possible and works with trusted carrier partners to help your skincare arrive safely and efficiently.
Important note for U.S. orders
Due to occasional U.S. customs processing delays, some shipments to the United States may take longer than expected. Border clearance times are outside of our control, and we appreciate your patience.
Order processing
Orders are typically processed within 48 hours. During high-volume periods, including promotions, launches, and holidays, processing times may be longer.
-
Canada orders: up to 5 business days
-
U.S. orders: up to 10 business days
Once your order has been processed and shipped, you’ll receive a confirmation email with your tracking number.
All orders ship from our warehouse location.
Estimated delivery times
Delivery timelines begin once your order has been processed and handed off to the carrier.
Canada
| Region | Metro Areas | Rural Areas |
|---|---|---|
| Quebec | 1–4 business days | 4–6 business days |
| Ontario | 1–3 business days | 3–6 business days |
| Atlantic Canada | 4–7 business days | 7–13 business days |
| Prairies | 4–5 business days | 5–13 business days |
| British Columbia | 5–6 business days | 6–13 business days |
| Northern Canada | 6–7 business days | 8–13 business days |
United States
Please note that U.S. orders may require an additional 1–2 business days to cross the border.
| Shipping To | Delivery Time Once Shipped |
|---|---|
| East Coast | 5–6 business days |
| Central U.S., Midwest, West Coast | 8–9 business days |
| Alaska, Hawaii, Puerto Rico | 8–11 business days |
Please note that all delivery windows are estimates and may vary due to weather, customs, remote locations, holidays, or carrier delays.
Tracking your order
Once your order ships, you’ll receive an email with tracking details so you can follow your package along the way.
If you haven’t received tracking information, please contact us at admin@venaskincare.com
Delays in transit
While we work hard to get orders out quickly, delivery times can occasionally be affected by circumstances outside our control, including courier issues, customs processing, severe weather, and seasonal volume.
We appreciate your understanding in the event of a delay.
Incorrect shipping information
Please review your shipping address carefully at checkout. Vena Skincare is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.
If you notice an error after placing your order, contact us at admin@venaskincare.com as soon as possible. We’ll do our best to help, though changes cannot be guaranteed once processing has begun.
Lost or marked-as-delivered packages
If your tracking shows your order as delivered but you haven’t received it, please allow 24–48 hours as carriers may occasionally mark packages as delivered before they arrive.
If your package still hasn’t turned up after that time, please contact us and we’ll help you look into it.
Damaged packages
If your order arrives damaged, please email admin@venaskincare.com within 7 days of delivery and include your order number along with clear photos of the package and product.
Contact us
For any shipping questions, please contact us at admin@venaskincare.com.
Last updated: March 2026
In the event that your order arrives damaged in any way, please email us as soon as possible at admin@venaskincare.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
-------------------------
If you have any further questions, please don't hesitate to contact us at admin@venaskincare.com