Privacy Policy
SECTION 1 – INFORMATION WE COLLECT
When you purchase a product from our store, we collect the personal information you provide as part of the buying and selling process, including your name, billing address, shipping address, email address, and payment information.
When you browse our website, we also automatically receive your computer’s Internet Protocol (IP) address. This helps us understand information about your browser, device, and operating system in order to improve our website experience.
Email Marketing (if applicable)
With your permission, we may send you emails about VENA Skincare, including updates about new products, promotions, and brand news.
SECTION 2 – CONSENT
How do we obtain your consent?
When you provide personal information to complete a purchase, verify payment details, arrange delivery, or process a return, you consent to our collecting and using that information for that specific purpose.
If we request your personal information for a secondary purpose, such as marketing, we will either ask for your explicit consent or provide you with the opportunity to decline.
How do you withdraw consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or to continue collecting, using, or disclosing your information at any time by contacting us at admin@venaskincare.com or by mail at:
VENA Skincare
84 Fieldgate Dr
Ottawa, Ontario
K2J1T9
Canada
SECTION 3 – DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 4 – SHOPIFY
Our online store may be hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s secure data storage systems, databases, and application infrastructure. Shopify stores your data on secure servers protected by firewalls.
Payment Processing
If you choose a direct payment gateway to complete your purchase, your credit card information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Transaction data is stored only as long as necessary to complete the purchase and is deleted afterward.
All payment gateways comply with PCI-DSS standards managed by the PCI Security Standards Council, which includes Visa, Mastercard, American Express, and Discover.
For more information, you may review Shopify’s Terms of Service and Privacy Policy.
SECTION 5 – THIRD-PARTY SERVICES
Third-party service providers used by VENA Skincare only collect, use, and disclose your information to the extent necessary to perform the services they provide.
Certain providers, such as payment processors, have their own privacy policies regarding the information we must share to complete transactions. We recommend reviewing those policies to understand how your personal information will be handled.
Some providers may operate in jurisdictions different from your own. If you proceed with a transaction involving these services, your information may become subject to the laws of those jurisdictions.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
External Links
Our website may contain links to other websites. VENA Skincare is not responsible for the privacy practices of external sites, and we encourage you to review their privacy policies.
SECTION 6 – SECURITY
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
If you provide payment information through our website, the data is encrypted using Secure Socket Layer (SSL) technology and stored using AES-256 encryption. While no method of transmission over the Internet is completely secure, we follow PCI-DSS requirements and industry standards to protect your information.
SECTION 7 – COOKIES
Our website uses cookies to improve functionality and analyze site usage. Cookies help us remember your preferences, track website performance, and enhance your shopping experience.
Examples of cookies we may use include:
_session_id
Unique session token used to store information about your browsing session.
_shopify_visit
Tracks the number of visits to the website for analytics purposes.
_shopify_uniq
Counts the number of visits by a single customer.
cart
Stores information related to the contents of your shopping cart.
_secure_session_id
Maintains a secure session during checkout.
storefront_digest
Used to determine access to password-protected storefronts if applicable.
You can choose to disable cookies through your browser settings if you prefer.
SECTION 8 – AGE OF CONSENT
By using this website, you represent that you are at least the age of majority in your province or state of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
VENA Skincare reserves the right to modify this privacy policy at any time. Changes and updates take effect immediately upon posting on the website.
If material changes are made to this policy, we will notify users here so you are aware of what information we collect, how we use it, and under what circumstances it may be disclosed.
If VENA Skincare is acquired or merged with another company, your information may be transferred to the new owners so that we may continue providing products and services to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or request more information, please contact us at admin@venaskincare.com or by mail at:
VENA Skincare
84 Fieldgate Dr
Ottawa, Ontario
K2J1T9
Canada