We’re here to help. You can reach the Vena Skincare team by email at admin@venaskincare.com or through our form on our contact page. We’ll get back to you as soon as possible during our business hours.

Vena Skincare is currently online only or available through select retail partners.

We aim to respond to all customer inquiries within 1–2 business days.

We’re happy to help you find the best fit for your skin goals. Reach out to us at admin@venaskincare.com or through our contact page and we can help recommend products or suggest a simple routine based on your skin type and concerns.

Many of our formulas are created with skin comfort in mind, but every skin type is unique. We recommend checking the ingredient list carefully and patch testing any new product before full use.

Yes. Vena Skincare does not test on animals, and we do not work with partners that test on animals on our behalf.

Because skincare needs can vary during pregnancy and breastfeeding, we recommend reviewing ingredients carefully and speaking with your healthcare provider before using new products, especially products containing active ingredients or essential oils.

Some of our products contain fragrance or essential oils. Please refer to each product page for the full ingredient list and product details.

Some formulas may contain ingredients such as nuts, botanical extracts, essential oils, oats, etc. Please review ingredient lists carefully before purchasing if you have known allergies or sensitivities.

For best results, store your products in a cool, dry place away from direct sunlight and heat. Exposure to heat, humidity, and light may affect product texture, colour, or performance over time.

Most unopened Vena Skincare products have a shelf life of 12 months when stored properly.

Some active ingredients pair well together, while others are better used separately. If you’re unsure how to build your routine, contact us and we’ll help you use your products safely and effectively.

We begin processing orders quickly, so we cannot guarantee changes or cancellations once an order has been placed. Contact us as soon as possible and we’ll do our best to help.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay.

Orders are charged in the currency shown at checkout. Your final total will be displayed before you complete your purchase.

Yes. Once your order is placed, you’ll receive a confirmation email with your order details. If you don’t see it, please check your junk or promotions folder.

Yes — Add gift note in checkout. If you’re sending directly to someone else, be sure to enter their shipping address at checkout.

Yes. We offer physical and digital gift cards which can be used on our online store.

Yes — we offer free shipping on orders over $100. Orders under $100 ship at a flat rate of $10.00

We currently ship across Canada and the United States.

Orders are usually processed within 48 hours. During high-volume periods such as promotions, launches, or holidays, processing may take longer.

• Canada orders: up to 5 business days
  
• U.S. orders: up to 10 business days

Once shipped, estimated delivery times within Canada are:

• Quebec: 1–4 business days in metro areas, 3–6 business days in rural areas
  
• Ontario: 1–3 business days in metro areas, 4–6 business days in rural areas
  
• Atlantic Canada: 4–7 business days in metro areas, 7–13 business days in rural areas
  
• Prairies: 4–5 business days in metro areas, 5–13 business days in rural areas
  
• British Columbia: 5–6 business days in metro areas, 6–13 business days in rural areas
  
• Northern Canada: 6–7 business days in metro areas, 8–13 business days in rural areas

U.S. orders may take an additional 1–2 business days to cross the border. Once shipped, typical delivery times are:

• East Coast: 5–6 business days
  
• Central U.S., Midwest, and West Coast: 8–9 business days
  
• Alaska, Hawaii, and Puerto Rico: 8–11 business days

There may occasionally be delays due to U.S. customs processing. These delays are outside of our control, but we always work to get your order out as quickly as possible.

Once your order ships, you’ll receive an email with tracking information.

Please allow 24–48 hours after the delivery notification, as carriers may occasionally mark packages as delivered before they arrive. If it still hasn’t shown up, contact us and we’ll be happy to help.

We’re sorry to hear that. Please contact us within 7 days of delivery with your order number and photos of the package and product, and our team will assist you.

We accept returns on eligible items within 14 days of delivery. Returned items must be unused, unopened, and in their original packaging.

Due to the nature of skincare products, we’re unable to accept returns on opened, used, or tampered items unless they arrived damaged or there was an issue with your order.

We do not offer direct exchanges at this time. For a different item, please request a return for your eligible product and place a new order.

Please contact us within 7 days of delivery with your order number and photos, and we’ll make it right.

Once your return is received and approved, refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping fees are non-refundable.