Returns + Exchanges

At Vena Skincare, we want you to feel confident in every order. If something isn’t right, we’re here to help.

Return Policy

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, items must be:

• Unused and unopened

• In their original packaging

• In the same condition they were received

Because of the nature of skincare products, we’re unable to accept returns on items that have been opened, used, or tampered with.

Exchanges

We currently do not offer direct exchanges.

We do not offer direct exchanges at this time. If you’d like a different item, please request a return for your eligible product and place a new order.

How to Start a Return

To request a return, please email us at admin@venaskincare.com with:

• Your order number

• The item(s) you’d like to return

• The reason for your return

• A photo of the product, if it arrived damaged or incorrect

Once your request is approved, we’ll provide the next steps.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at admin@venaskincare.com

Please include your order number and clear photos of the item and packaging so we can review the issue as quickly as possible.

Refunds

Once your return is received and inspected, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method, as Vena Skincare is not responsible for returns lost in transit.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products

• Final sale items

• Gift cards

• Promotional or complimentary items

• Items marked non-returnable at checkout

Order Cancellations

Orders are processed quickly, so we cannot guarantee changes or cancellations once an order has been placed. If you need help, contact us at admin@venaskincare.com as soon as possible and we’ll do our best to assist.

Contact Us

For all returns and exchange inquiries, please reach out to:

Vena Skincare

Email: admin@venaskincare.com

Business hours: Monday–Friday, 9 AM–5 PM EST

Thank you for shopping with Vena Skincare.